Privacy Policy

Effective Date: 06/01/2026
Hand 2 Hammer, LLC ("Hand 2 Hammer," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.hand2hammer.com, contact us, request a service, or otherwise interact with us.
1. Information We Collect
We may collect the following categories of information:
• Contact Information: Name, address, email address, telephone number, and other information you provide when you request services or communicate with us.
• Service Information: Appointment details, service location, product or assembly details, notes about the job site, and customer preferences.
• Payment Information: Billing information necessary to process payments. Payment card information is handled by our payment processor and not stored by us except as necessary for transaction records.
• Communications: Messages, calls, emails, text messages, and other communications between you and us.
• Website Usage Information: IP address, browser type, device type, pages visited, referring/exit pages, and similar usage data collected through cookies or similar technologies.
2. How We Use Information
We may use information to:
• provide, schedule, manage, and complete services;
• communicate with you about appointments, estimates, payments, and service-related issues;
• process transactions and maintain records;
• improve our website, operations, and customer experience;
• detect, prevent, and address fraud, misuse, or security issues;
• comply with legal obligations; and
• enforce our agreements and policies.
3. How We Share Information
We may share information with:
• Service Providers: Payment processors, website hosting providers, customer communication tools, scheduling platforms, and other vendors that help us operate our business.
• Business Transfers: A successor or purchaser in connection with a merger, sale, financing, or reorganization.
• Legal and Safety Purposes: Government authorities, courts, or other parties when required by law or when we believe disclosure is necessary to protect rights, property, safety, or security.
We do not sell personal information in the ordinary sense of a data broker business.
4. Retention
We retain personal information for as long as reasonably necessary to:
• fulfill the purposes described in this Policy;
• complete services and maintain business records;
• resolve disputes;
• enforce agreements; and
• comply with legal, accounting, tax, and regulatory obligations.
5. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.
6. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
7. Illinois Biometric Information
We do not collect biometric identifiers or biometric information unless we clearly disclose that collection and obtain any required written release. For purposes of this Policy, biometric identifiers include retina or iris scans, fingerprints, voiceprints, and scans of hand or face geometry.
8. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:

Hand 2 Hammer, LLC
980 N Michigan Ave Ste 1090
PMB 482872
Chicago, Illinois 60611-4521 US

contact@hand2hammer.com

(224) 325-5226